Shipping policy
Effective Date: [Insert date]
Last Updated: [Insert date]
At Euforia by Phoebe, we aim to deliver your order quickly, safely, and discreetly. Please read our shipping details below to understand how we process and deliver your purchase.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You’ll receive an email notification once your order has been dispatched.
During busy periods, product launches, or sales events, processing times may take slightly longer — but we’ll always do our best to keep you updated.
2. Shipping Options & Delivery Times
We currently ship New Zealand & Australia wide using trusted courier partners.
Estimated delivery times:
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NZ Urban areas: 2–4 business days after dispatch - (Australia 7-10)
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Rural areas: 3–7 business days after dispatch - (Australia 10-14)
(Delivery times are estimates and may vary due to courier delays, weather, or high-volume periods.)
3. Shipping Fees
Shipping costs are calculated at checkout and vary based on your location and parcel size.
4. Discreet Packaging
All parcels are packaged discreetly
Your privacy is our priority.
5. Tracking
Once your order has shipped, you’ll receive an email with your tracking number so you can follow your delivery’s progress.
6. Incorrect or Incomplete Address
Please ensure your delivery address is entered correctly at checkout.
We are not responsible for orders delayed or lost due to incorrect address details provided by the customer.
7. Delays or Missing Parcels
If your parcel hasn’t arrived within the expected timeframe, please first check your tracking link.
If there’s still no update after a reasonable period, contact us at prbyphoe@outlook.com with your order number and we’ll investigate with the courier.
8. International Shipping (if applicable)
We currently ship within New Zealand and Australia only. International shipping options will be available soon — stay tuned!
9. Questions or Support
If you have any questions about your order or shipping, please contact us at:
📧 prbyphoe@outlook.com